Delivery & Returns

Delivery Locations

We ship to mainland UK and Northern Ireland only.

UK (Mainland) Delivery Charges

Free standard delivery, when you spend £35 or more or free priority delivery when you spend £70 or more.

Postage is £3.95 for standard delivery or £5.95 for special delivery.

UK (Northern Ireland) Delivery Charges

Free standard delivery, when you spend £100 or more.

Postage is £7.95 for standard delivery. Priority delivery is unavailable. 

UK Delivery Times

Deliveries are Monday to Friday only, unless Saturday delivery is selected at the checkout.

Standard delivery can take up to 5 weekdays to arrive, while special delivery will take up to 2 weekdays from the day it is posted out.

For special delivery, we aim to post out your order the next day if the order was received before 8pm. Any orders placed after 8pm, will be posted out two days after the order was received.

If you require your order for the weekend, we would recommend selecting Special Delivery and placing your order no later than Wednesday 8pm so that it arrives on the Friday. 

Orders going to Northern Ireland and remote parts of Scotland, cannot be sent out on a special delivery service, as our courier does not offer this service.

Where next day delivery has been paid for and cannot be achieved due to location, we will refund the difference of £2. This does not apply to orders that are delivered late due to the courier, only orders where the courier does not offer a next day service to that location.

These delivery times are estimates and all “working days” start after the parcel has been sent to the courier company.

All parcels are sent recorded and are tracked.

We can not be responsible for delays to your delivery due to courier errors, delays or parcels being lost in the system. We have no control over delivery times and only give these as a guide.

Estimated Delivery Dates

Note that these are based on orders placed before 8pm each day and are only to be used as a guide. Standard delivery can take longer to arrive.

Order Placed Special Delivery Standard Delivery
Monday Wednesday Friday
Tuesday Thursday Monday
Wednesday Friday Tuesday
Thursday Monday Wednesday
Friday Tuesday Thursday
Saturday Tuesday Friday
Sunday Tuesday Friday

Refund Policy

You have up to 14 days to request a refund on your order if you feel the items you received are faulty in any way.

All orders are photographed as proof of postage to deter fraudulent refund claims for missing items. 

In the unlikely event that any items are missing from your order, our default position is to refund you for these missing items if the order form does not match the photographic evidence taken by ourselves. Replacements would be sent out on a discretionary basis.

Refunds will be issued within 7 days of notification of missing items with monies returned via the method of payment you selected at the checkout.

If your parcel has not been delivered, or you believe it is lost, we require a 14 day period to pass from the point of the tracking updating to having confirmation that the parcel is lost before we will refund any monies.

This 14 day period maybe many days or weeks after you first ordered however our courier only allows parcels to be classed as lost after 14 days of non-movement in the tracker. Once this time has passed we can refund you.

If you receive email confirmation from courier that parcel is lost we require 5 days to pass from this point as often the parcel is not actually lost and arrives few days later.

Any items damaged or broken in transit will be refunded so please contact us if this happens straightaway.

If your parcel has been damaged on route or items are missing from the order, we will refund you for these missing items*. In some cases we may resend the items however our policy is to refund rather than replace.

If any items are melted then we require photo evidence of this before we can refund you.

If your parcel has been marked as delivered on the tracker but you dispute this you will need to complete a denial of delivery form and provide evidence that contradicts the tracker. We will only refund you if you believe parcel was not delivered after a throughout investigation with the courier and this can take up to 2 weeks.

Please email us at customercare@pleasedtosweetyou.co.uk with your order number and reason for refund request and we will process this as soon as we can.

Orders which are returned to us because they could not deliver due to you entered your address incorrectly, you were out 3 times and so the courier returned the parcel to us, or for any other reason; we will refund your order minus the original postage charge and deduct the cost of the return to us from the refund.

We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.

Once your parcel has been posted we cannot cancel your order. You are welcome to return the order at your own expense and once we receive the order back we will refund you in full minus the postage cost to us.

Returns Policy

Items which have been opened cannot be returned unless you feel they are not fit for consumption, in which case you can return these items. You may return these items if you feel the items are not edible, defective, damaged or are significantly short in weight.

You will have to cover the cost of returning the items and this will be not be refunded. If your refund request is valid we will refund you for these items at the price you paid on day of ordering. We do not refund any postage charges.

We require photographic evidence for all damage to items so please send this in. If you throw the item away we may not refund you as we have no proof the item was damaged.

Items can be returned to: 992 Anlaby Road, Hull, East Yorkshire, HU4 6AT.